Service Desk Manager | Service Desk Manager (m/w/d) - in Berg (bei Ravensburg)

Job Summary

As a Service Desk Manager at synaforce in Berg, you will play a pivotal role in leading and coaching the local IT service desk team. Your daily responsibilities include managing resource planning, shift organization, and staff training. You will be responsible for monitoring SLA compliance, ensuring high ticket quality, and handling escalations. Additionally, you will drive the implementation of cross-site standards and provide support for various projects. You will also be tasked with solving complex second and third-level technical challenges while fostering team development through regular meetings, feedback sessions, and performance reviews. This role is ideal for a service-oriented leader who thrives in an agile, modern IT environment. The position offers a unique opportunity to shape processes within a stable, international company that prioritizes professional development, flexible working arrangements, and a collaborative, flat-hierarchy culture.