IT System Administrator (Managed IT Services) | IT-Systemadministrator (m/w/d) im Managed IT-Service

Job Summary

This role involves taking operational responsibility for customer IT systems within a managed IT service environment. The IT System Administrator will proactively maintain and support client IT infrastructure, ensuring smooth and uninterrupted operation. Key responsibilities include automating IT service processes like updates and patch management, providing remote support for IT systems, and offering user assistance via phone, email, and remote access. The position requires working in 1st and 2nd level support, meticulously documenting all activities in an internal ticketing system and company wiki. The ideal candidate will possess a strong background in IT, excellent problem-solving skills, and a customer-centric approach to support.