IT Service Technician | IT-Servicetechniker (m/w/d)

FERCHAU GmbH Niederlassung Kassel

Kassel, Hessen, Hessen, Deutschland
Published Apr 20, 2026
Full-time
No information

Job Summary

As an IT Service Technician at FERCHAU, you will play a vital role in connecting people and technology by providing high-level support and infrastructure optimization for our clients. Your day-to-day responsibilities will involve providing second-level support for IT inquiries, ensuring the smooth operation of client and workplace environments, and resolving technical disruptions. You will manage service requests through ticket systems, while installing, configuring, and maintaining client hardware and software. The ideal candidate brings a solid foundation in IT systems integration and a proactive approach to problem-solving. This position is particularly attractive because it offers long-term career stability through an unlimited contract, access to the FERCHAU Academy for continuous professional development, and a comprehensive benefits package including childcare subsidies and exclusive employee discounts. You will be part of a dynamic team focused on innovation, security, and delivering reliable IT solutions across diverse industries.

Required Skills

Education

Completed vocational training in the IT sector (e.g., IT Specialist for System Integration) or a comparable qualification.

Experience

  • Professional experience in client, hardware, and network support for end devices
  • Practical experience in utilizing ticket systems and remote support tools
  • Experience with automated software distribution and ITIL-based support processes is considered an asset

Languages

German (Basic)English (Basic)

Additional

  • Not specified