IT Support Specialist | IT Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a vital role in ensuring seamless technical operations for our clients. Your daily responsibilities include managing IT incidents via a ticketing system, phone, and email, performing root cause analysis, and resolving technical issues. You will handle the setup and installation of hardware and software, including notebooks, monitors, and mobile devices, while managing user accounts and permissions within Active Directory. A key part of your role involves documenting solutions in the knowledge base and escalating complex technical problems to specialized teams. This position is ideal for a professional with a strong customer-service mindset who enjoys a structured and patient approach to problem-solving. Joining FERCHAU offers you the opportunity to work on diverse projects across various industries, supported by a company committed to individual career development, long-term job security through permanent contracts, and a collaborative team environment.