IT Support Specialist (1st and 2nd Level) | Fachinformatiker 1st- und 2nd-Level-Support (m/w/d)

Job Summary

As an IT Support Specialist (1st and 2nd Level) at FERCHAU, you will play a pivotal role in maintaining seamless IT operations for a diverse range of clients. Your daily responsibilities will include acting as the primary point of contact for users, performing systematic troubleshooting, and resolving technical issues. You will be responsible for the installation, configuration, and administration of both hardware and software environments, while ensuring all processes are meticulously documented. This role serves as a key communication bridge between end-users and specialized technical teams. The position is ideal for a service-oriented professional who thrives in a dynamic project-based environment and values continuous professional development. You will join a company that prioritizes technological expertise and offers a supportive, flexible work culture, including options for mobile work and long-term career stability.