IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU Rosenheim, you will serve as the primary point of contact for clients, providing solution-oriented technical assistance. Your daily responsibilities include analyzing software and IT-related inquiries, managing installations and updates, and troubleshooting technical errors. You will document all interactions within a ticketing system to ensure high-quality service and clear traceability. Beyond direct support, you will collaborate with internal departments to resolve complex issues, identify recurring technical trends, and contribute to the internal knowledge base by creating documentation. This role is ideal for a professional who values stability and long-term commitment, as you will act as a mentor for new team members and help maintain high standards of service. You will work in a dynamic, supportive environment that emphasizes professional development, flexible working arrangements, and a collaborative team culture, making it an excellent opportunity for someone dedicated to providing exceptional client service.