IT Support Specialist | Mitarbeiter/in im Support (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for internal staff, managing IT inquiries via phone, email, and a ticketing system. Your daily responsibilities include analyzing, prioritizing, and documenting service requests and technical issues. You will provide first-level support for Windows-based workstations, Microsoft 365 applications, printers, and user account management, while escalating complex problems to higher-level support teams. Beyond troubleshooting, you will contribute to the IT knowledge base by creating FAQs and documentation, and participate in installation and rollout projects. This role offers the opportunity to collaborate directly with various departments to develop tailored IT solutions and improve service delivery. You will work in a supportive environment that values teamwork, service orientation, and professional growth, making it an excellent fit for someone who enjoys problem-solving and clear communication.