1st Level IT Support Specialist | 1st Level IT Support (m/w/d)

Job Summary

As a 1st Level IT Support Specialist at Innovation Group, you will serve as the primary point of contact for internal employees, resolving technical issues via phone, in-person support, and our ticketing system. Your day-to-day responsibilities include managing user accounts and permissions, maintaining workplace hardware and mobile devices, and monitoring IT infrastructure to ensure seamless operations. You will collaborate closely with global IT specialist teams and contribute to ongoing IT projects aimed at enhancing our system landscape. We are looking for a proactive problem-solver with a strong service orientation and a solid foundation in Windows domains and network infrastructures. This role offers the unique opportunity to work in a 'Great Place to Work'-certified environment that prioritizes digital innovation and employee well-being, supported by a comprehensive benefits package including flexible home-office options and professional development support.