2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

As a 2nd Level IT Support Specialist, you will be responsible for the administration and maintenance of complex Windows and Linux server environments. Your day-to-day activities involve analyzing and resolving technical malfunctions within the IT infrastructure, including network systems and server architectures. You will act as a vital link between 1st and 3rd level support, ensuring efficient problem escalation and the implementation of new technologies. Key responsibilities include monitoring system performance using tools like Grafana or Prometheus, managing security patches, and contributing to documentation and process optimization. This role is ideal for technical professionals who enjoy troubleshooting and want to work with modern automation tools like Ansible and cloud environments like Azure or AWS. The position offers a permanent contract in a growing company, providing a stable environment with significant opportunities for professional development and certifications. It is a perfect fit for those who value continuous learning and are comfortable traveling for exciting projects in large-scale IT environments.