2nd Level IT Support Specialist | Support 2nd Level (m/w/d)
ANG GmbH
Job Summary
As a 2nd Level IT Support Specialist, you will be responsible for the administration and maintenance of complex Windows and Linux environments. Your daily activities will include analyzing and resolving technical malfunctions within IT infrastructure, managing network components, and supporting server systems. You will act as a critical bridge between 1st and 3rd level support, ensuring efficient escalation management and the implementation of sustainable technical solutions. Beyond troubleshooting, you will participate in exciting projects such as system rollouts, migrations, and automation initiatives. This role is ideal for a proactive professional who values data security and continuous learning. The position offers a permanent contract in a growing company, providing the opportunity to work with cutting-edge technologies like cloud platforms (Azure/AWS), virtualization (VMware/Hyper-V), and automation tools (Ansible/Puppet). If you enjoy a mix of technical depth and collaborative problem-solving, this role provides a dynamic environment for professional growth.
Required Skills
Education
Not specified
Experience
- Professional experience in 2nd level IT support and system administration
- Experience in the analysis and resolution of technical malfunctions in IT infrastructure
- Proven experience in managing network architectures and server systems
- Experience with virtualization platforms and automation tools
- Experience in documenting IT processes and creating operational manuals
Languages
Additional
- Willingness to travel for projects is required. Must have a strong focus on data protection and security standards.
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