IT Support Specialist | IT-Support (m/w/d)
FERCHAU GmbH Vertriebsstützpunkt Bayreuth
Job Summary
In this role, you will serve as a vital link between technology and users, ensuring the smooth operation of IT infrastructure for high-profile clients. Your daily responsibilities will involve maintaining hardware, managing support tickets, and documenting technical processes. You will be the primary point of contact for IT inquiries, managing hardware inventory, overseeing printer services, and handling Mobile Device Management (MDM) and telephony clients. Additionally, you will coordinate hardware relocations and focus on maintaining high security standards. This position is ideal for both entry-level professionals with fresh ideas and experienced experts looking to contribute to a collaborative team. The role is particularly attractive due to its permanent contract, comprehensive benefits package including childcare subsidies and anniversary bonuses, and a strong focus on professional development within a well-known engineering and IT service provider.
Required Skills
Education
Degree in IT Systems Integration, Application Development (Fachinformatiker), or a comparable technical qualification.
Experience
- Professional experience in IT support or equivalent technical knowledge
- Experience in hardware maintenance and inventory management
- Experience in ticket processing and technical documentation
- Proven track record in customer-oriented service environments
Languages
Additional
- Willingness to perform physical hardware relocations; reliable and team-oriented work style required.
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