Onsite IT Support Technician | Onsite Supporter (m/w/d)
NConsult GmbH
Job Summary
As an Onsite IT Support Technician at NConsult GmbH in Frankfurt, you will serve as the primary point of contact for users experiencing technical issues. Your daily responsibilities include troubleshooting hardware and software problems directly at the workstation, performing installations and configurations, and maintaining network and mobile device connectivity. You will act as a critical link between end-users and the 2nd Level Support team to ensure seamless business operations. This role is ideal for a service-oriented professional who enjoys hands-on problem-solving and direct human interaction. The position offers a dynamic work environment with modern equipment, flexible working hours, and clear paths for professional development within an innovative IT solutions provider.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist) or a comparable qualification.
Experience
- Professional experience in IT support, preferably in an onsite or field service capacity
- Experience in the installation, configuration, and maintenance of hardware and software
- Practical experience working with Windows and/or macOS environments
- Experience collaborating with 2nd Level Support and specialized IT teams
- Experience in documenting technical solutions and creating user manuals
Languages
Additional
- The role requires a solution-oriented and service-conscious working style. Location is based at the headquarters in Frankfurt am Main.
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