IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)
NConsult GmbH
Job Summary
As an IT Support Specialist at NConsult GmbH in Frankfurt, you will serve as the primary point of contact for all technical inquiries, acting as the 'IT Hero' for both internal teams and external clients. Your day-to-day responsibilities involve receiving support requests via phone and email, troubleshooting hardware and software issues, and meticulously documenting tickets within the system. For more complex technical challenges, you will coordinate with the 2nd level support team to ensure timely resolution. This role is ideal for a service-oriented professional with a strong technical foundation who enjoys problem-solving in a dynamic environment. The position is particularly attractive due to its permanent contract, modern IT equipment, flexible working hours, and clear pathways for professional development and career advancement within an innovative IT solutions provider.
Required Skills
Education
Completed vocational training in the IT field or a comparable professional qualification.
Experience
- Professional experience in IT support or customer service
- Experience in handling and documenting support tickets
- Practical experience working with Windows-based systems and basic networking
Languages
Additional
- The role is a full-time, permanent position (unbefristet) based at the headquarters in Frankfurt am Main.
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