Customer Support Consultant | Kundenberater im Support (m/w/d)

Job Summary

As a Customer Support Consultant at PRAXIS EDV, you will serve as the primary point of contact for users of the WDV2026 TEAM ERP software, specifically designed for the mineral bulk solids and processing industry. Your daily routine involves managing support requests via phone, email, and ticketing systems, where you will analyze and resolve both functional and technical issues. Beyond troubleshooting, you will be responsible for software installations, system maintenance, and conducting user training sessions. This role is highly collaborative, requiring close coordination with the development, consulting, and product management teams to document cases and maintain the internal knowledge base. The position is particularly attractive due to its clear career progression path, offering the potential to grow from a First-Level Support agent into a Project Lead, all while working within a stable, 30-year established company that provides modern perks like an on-site corporate gym.