IT User Support Specialist | Mitarbeiter IT-Benutzerservice (m/w/d)
AOK Rheinland-Pfalz/Saarland Direktion
Job Summary
In this role, you will be responsible for the end-to-end administration and support of IT and telecommunications equipment within a major healthcare insurance provider. Your daily activities will include the delivery, installation, and configuration of hardware and telephone terminals, ensuring all devices are ready for use. You will act as a primary point of contact for employees, resolving technical issues through a ticket-based system and providing hands-on training for new equipment. This position is ideal for technical professionals who enjoy a mix of hardware deployment and direct user interaction. The role is particularly attractive due to the provision of a pool vehicle, smartphone, and laptop, alongside a comprehensive corporate benefits package and a focus on work-life balance within a certified family-friendly organization.
Required Skills
Education
Completed vocational training as an IT Systems Electronics Technician, IT Specialist for System Integration, Electronics Technician for Information and Telecommunications Technology, or Electronics Technician for Information and System Technology.
Experience
- Professional experience in IT user support or system administration
- Experience in hardware commissioning and configuration
- Experience in processing incident tickets via a ticket tool
- Experience in providing technical instructions and guidance to end-users
Languages
Additional
- Valid Class B driver's license required. Position is for a fixed-term contract (befristet).