IT Service Management Expert | ITSM Experte (w/m/d)

Job Summary

As an IT Service Management (ITSM) Expert at the Investitionsbank Schleswig-Holstein (IB.SH), you will play a pivotal role in shaping the digital future of the region. Your day-to-day responsibilities involve developing solutions for the ServiceNow platform, managing external service providers, and translating departmental requirements into efficient ITSM workflows. You will be responsible for creating reports, maintaining the CMDB structure, and ensuring high levels of automation across IT processes. This role is highly collaborative, requiring you to lead an ITSM design board and act as a technical bridge between service owners and third-party tools. What makes this position unique is the opportunity to work for a mission-driven public bank that prioritizes sustainability and social progress in Schleswig-Holstein, offering a secure public-sector contract with exceptional work-life balance benefits like 50% remote work and a 30-day holiday allowance.