IT Support Technician (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

In this role, you will serve as the first point of contact for users, managing IT inquiries and troubleshooting requests via phone, email, and in-person visits. Your daily responsibilities include analyzing and classifying technical disruptions, documenting issues within a ticketing system, and escalating complex problems to administrators when necessary. Beyond remote support, you will be responsible for the physical installation and configuration of new hardware and software at user workstations. This position is ideal for a service-oriented professional who enjoys helping others navigate technology and thrives in a collaborative environment. The role offers a permanent contract and the opportunity to work with modern operating systems and Microsoft 365 products. It is particularly attractive for those seeking a stable position with direct access to decision-makers and professional interview preparation through the hiring agency.