IT Support Specialist (1st and 2nd Level) | IT Mitarbeiter 1st und 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for technical assistance, providing comprehensive 1st and 2nd level support and customer advisory services. Your daily responsibilities include performing detailed error analysis and troubleshooting for hardware, software, and network issues. You will be deeply involved in the administration of Microsoft 365 environments, Windows Servers (2016 and newer), and cloud services, while managing user accounts via Active Directory and Azure AD. The role also involves maintaining virtualization platforms like VMware vSphere and Hyper-V, alongside managing firewall, VPN, and network infrastructures. This position is particularly attractive due to its permanent contract, flexible working models including two days of home office per week, and a commitment to individual professional development within a stable, family-owned medium-sized enterprise that values a people-centric culture.