IT Service Technician | IT Service Techniker (m/w/d)

Job Summary

As an IT Service Technician, you will be the first point of contact for technical support, handling incoming requests via phone, email, and a dedicated ticketing system. Your daily responsibilities include providing 1st level support, managing IMAC (Install, Move, Add, Change) services, and performing Windows 10 administration, including Active Directory user management and printer maintenance. You will be responsible for ensuring all activities are accurately documented within the ticket tool. This role is ideal for someone with initial professional experience in IT support who enjoys troubleshooting hardware and software issues. The position is particularly attractive due to its permanent contract, flexible working hours for better work-life balance, and individual training opportunities within a stable, family-owned medium-sized enterprise that is recognized as a top engineering and IT service provider in Germany.