IT Support Specialist (1st and 2nd Level) | IT Mitarbeiter 1st und 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist, you will be responsible for providing comprehensive technical assistance and customer advice across 1st and 2nd level support tiers. Your daily activities will involve troubleshooting hardware, software, and network issues, as well as administering Microsoft 365 environments, Windows Servers, and cloud services. You will manage user accounts via Active Directory and Azure AD, support virtualization platforms like VMware and Hyper-V, and maintain critical network infrastructure including firewalls and VPNs. This role is ideal for a proactive professional who enjoys technical problem-solving and process optimization. The position is particularly attractive due to its permanent contract, flexible working models including two days of remote work per week, and a commitment to individual professional development within a stable, family-owned medium-sized enterprise that values employee growth and work-life balance.