Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

As a Senior IT Support Expert, you will serve as a critical point of contact for technical inquiries, managing customer requests through both telephone and professional ticket systems. Your day-to-day responsibilities involve the comprehensive administration and monitoring of diverse IT environments, including Windows and Linux servers, clients, storage solutions, networks, and firewalls. You will be tasked with high-level troubleshooting and fault rectification for both hardware and software issues while maintaining meticulous system documentation. This role is ideal for a structured professional who enjoys technical variety and independent problem-solving. The position is particularly attractive due to its permanent contract status, flexible working hours for optimal work-life balance, and performance-based compensation. Joining a top-tier engineering and IT service provider in Germany, you will benefit from extensive training opportunities and a supportive family-company culture that prioritizes employee growth and appreciation.