AI Specialist Customer Experience | KI Spezialist Customer Experience (all genders) (Münster, Düsseldorf, Kiel, Detmold)

Job Summary

As an AI Specialist for Customer Experience, you will play a pivotal role in bridging the gap between business departments, IT, and data teams at Provinzial Group. Your day-to-day responsibilities involve identifying and evaluating high-potential AI use cases—such as generative AI, chatbots, and assistant systems—to optimize customer, service, and sales processes. You will translate business needs into technical requirements, pilot new solutions, and ensure all AI activities comply with data protection and regulatory standards. This role is ideal for a professional who understands customer journeys and digital touchpoints and wants to actively shape how artificial intelligence improves the customer experience. The position offers significant flexibility with options to work from Münster, Düsseldorf, Kiel, or Detmold, supported by a culture that values work-life balance, continuous learning, and innovation. You will benefit from a permanent contract, home office options, and comprehensive corporate benefits including on-site catering and health management.