L2 ITSM Support Engineer | L2 ITSM Support Engineer
Matrix42
Job Summary
As an L2 ITSM Support Engineer, you will serve as the primary technical point of contact for customers utilizing Matrix42's Enterprise Service Management (ESM) and network management solutions. Your daily responsibilities involve resolving complex technical incidents, troubleshooting SQL databases and Active Directory issues, and managing cloud-based service requests within Microsoft Azure environments. You will play a critical role in documenting solutions for the knowledge base and collaborating with internal Cloud and Engineering teams to escalate major incidents. This position is ideal for professionals who thrive in a dynamic, customer-centric environment and enjoy working with ITIL-aligned processes. Matrix42 offers an attractive package including 30 days of vacation, flexible remote work options, and up to 6 additional days for professional development, making it a standout opportunity for those looking to grow their technical expertise in a leading European software company.
Required Skills
Education
Degree in IT, Computer Science, or a related field
Experience
- Professional experience in technical support roles
- Experience with cloud troubleshooting and ITSM toolsets
- Practical experience working with SQL Server and Active Directory
- Experience in managing multiple technical tasks in a dynamic environment
- Initial experience using AI tools in a professional work context
Languages
Additional
- Must be able to provide salary requirements and earliest possible starting date; Applications must be submitted in English via the online portal.