IT Service Technician | Servicetechniker - IT (m/w/d)
DEKRA Arbeit GmbH
Job Summary
This role involves providing critical Second-Level Support for employees, branch offices, and subsidiaries in Munich. As an IT Service Technician, you will be the primary contact for technical incidents and service requests within the client environment. Your daily responsibilities include ensuring smooth operational continuity, analyzing and resolving hardware and software malfunctions, and providing remote support. This position is ideal for someone who enjoys structured problem-solving and direct communication with users. What makes this role attractive is the opportunity to work in a stable environment with a fixed-term contract that offers a clear perspective for permanent takeover. The position provides above-tariff compensation according to IGM ERA standards, including vacation and Christmas bonuses, as well as loyalty premiums, making it a financially rewarding opportunity for technical professionals.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration, IT Business Management Assistant, or Management Assistant for Digitalization Management.
Experience
- Professional experience in Second-Level IT support and client management
- Experience in analyzing and resolving technical malfunctions and service requests
- Proven experience with automatic software distribution tools such as Matrix42 (Empirum)
- Practical experience using ticket systems and providing remote assistance
- Professional background in network technology and hardware environments
Languages
Additional
- The position is based in Munich and is initially a fixed-term contract (Befristet) with a perspective for permanent takeover by the client company.
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