IT Service Desk Specialist | Specialist IT Service Desk (m/w/d)
Stellenwert GmbH Co. KG
Job Summary
As an IT Service Desk Specialist, you will be the primary point of contact for technical support, managing 1st-level incidents and service requests while ensuring smooth escalations to 2nd-level support teams. Your daily responsibilities include monitoring ticket lifecycles across all support units to ensure quality and timely resolution, maintaining the IT Knowledge Base, and managing Configuration Management Database (CMDB) entries. You will also handle Mobile Device Management (MDM) tasks. This role requires a service-oriented mindset and the ability to work independently within a structured incident management framework. This position is particularly attractive as it offers a long-term placement with a high probability of permanent takeover by a well-known company in Oldenburg, featuring above-tariff pay and a supportive working environment.
Required Skills
Education
Completed vocational training as an IT Specialist (Fachinformatiker) or a comparable qualification.
Experience
- Professional experience in IT support or service desk environments
- Experience in managing incident lifecycles and service requests
- Experience in maintaining technical documentation and knowledge bases
- Practical experience with Mobile Device Management systems
Languages
Additional
- The position is initially based on a temporary employment model (Arbeitnehmerüberlassung) with the explicit intention of a direct permanent takeover by the client company.