(Senior) IT Support Engineer | (Senior) Technical Specialist (all genders)
]init[ AG
Job Summary
As a (Senior) IT Support Engineer, you will play a vital role in ensuring the operational excellence of digital IT services for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support, performing structured error analyses in complex system landscapes, and managing support tickets independently. You will collaborate closely with interdisciplinary teams, including lead developers and project managers, to coordinate technical requirements and optimize workflows. Beyond troubleshooting, you will contribute to the creation of knowledge articles and support the integration of new software functions. This position is particularly attractive due to its high social relevance, offering a flexible 'work from anywhere in Germany' policy, 30 days of vacation, and extensive professional development through the internal academy. It combines the stability of public sector projects with an agile mindset and modern collaboration tools.
Required Skills
Education
Degree in Computer Science, Business Informatics, or a relevant vocational training qualification (e.g., IT Specialist).
Experience
- Professional experience in 1st and 2nd level IT support and system analysis
- 5 years of relevant professional experience if applying with a vocational qualification
- Proven experience using project organization tools such as Jira and Confluence
- Experience in coordinating technical requirements with developers and project leads
- Background in working within interdisciplinary teams and complex IT environments
Languages
Additional
- A confidential security check may be required following a job offer depending on the specific position and client requirements. Flexible location within Germany or mobile working options available.
More Jobs from ]init[ AG
Senior IT Security Consultant (ISMS / BSI Grundschutz) | Senior IT Security Consultant (ISMS / BSI Grundschutz)(all genders)
May 21, 2026
As a Senior IT Security Consultant, you will play a crucial role in safeguarding critical infrastruc...
Low Code Technical Consultant | Low Code Technical Consultant (all genders)
May 11, 2026
As a Low Code Technical Consultant, you will play a pivotal role in driving digitalization projects ...
Low Code Technical Consultant | Low Code Technical Consultant (all genders)
May 11, 2026
As a Low Code Technical Consultant, you will play a pivotal role in driving digitalization projects ...