Complaint Manager | Reklamationsmanager (m/w/d)

Job Summary

As a Complaint Manager in Lennestadt, you will be responsible for the end-to-end management of customer complaints, specifically supporting the assembly area for socket combinations. Your daily responsibilities include planning, implementing, and monitoring all measures related to incoming complaints, while continuously tracking progress and optimizing internal processes. You will play a key role in quality assurance by systematically evaluating relevant key performance indicators (KPIs) and creating detailed complaint reports. This position is ideal for a service-oriented professional with a technical background in electrical engineering who enjoys analytical problem-solving. The role offers an exciting opportunity within a motivated team, featuring flat hierarchies and a path toward permanent employment. You will work in a future-oriented environment where independent work is encouraged, supported by a family-owned company that values trust and long-term cooperation.