Customer Service Technician | Servicetechniker (m/w/d) im Kundencenter
PWS Electronic Service GmbH
Job Summary
As a Customer Service Technician at AIDA ORGA GmbH in Germering, you will play a vital role in digitizing HR and security processes for diverse clients. Your day-to-day responsibilities involve installing and configuring sophisticated software solutions for time management, personnel planning, and access control. Working within a supportive support team, you will serve as the primary technical contact for clients, handling software setup, troubleshooting complex issues, and documenting results. The role is ideal for those who enjoy a mix of technical problem-solving and direct customer interaction. What makes this position particularly attractive is the 'family-like' corporate culture, flexible working hours via flextime, and a structured onboarding process featuring a personal mentor. The company emphasizes long-term stability and actively encourages employees to contribute their own ideas to improve workflows and software applications.
Required Skills
Education
Completed vocational training as an IT System Electronics Technician, IT Business Manager, Specialist for System Integration, or a comparable qualification in the IT/HR field.
Experience
- Professional experience in IT or HR software environments
- Experience in technical customer support and software application management
- Proven track record in structured and careful processing of complex technical tasks
- Experience in personal or written customer communication
- Open to career changers (Quereinsteiger) with relevant transferable technical skills
Languages
Additional
- Location: Germering, Germany. Full-time, permanent contract (Unbefristet). Requires high IT affinity and willingness to undergo intensive software-specific training.