IT Support Specialist | IT-Support Spezialist (m/w/d)

Job Summary

In this role at FERCHAU Rosenheim, you will serve as the primary point of contact for technical issues, handling 1st-level support requests through ticketing systems like Jira or OTRS. Your daily activities will include analyzing error logs to resolve malfunctions, installing and configuring Windows clients, and managing peripheral devices such as network printers. You will be responsible for the setup and administration of IT workstations, hardware management, and mobile device management using tools like AirWatch. Beyond technical troubleshooting, you will document processes in knowledge bases like Confluence and conduct basic IT training for internal staff. This position is ideal for those who enjoy direct user interaction and hardware-software maintenance. The role offers a permanent contract, flexible working hours with mobile work options, and a structured career development path within a large engineering and IT network.