IT Service Management Team Lead | Teamleiter IT Servicemanagement (m/w/d)

Job Summary

As an IT Service Management Team Lead, you will be responsible for the leadership and organization of the IT service team, ensuring high service quality through the monitoring of SLAs and KPIs. Your day-to-day activities involve the continuous optimization of IT service processes based on ITIL frameworks and managing the escalation of complex incidents within 2nd and 3rd-level support environments. You will also play a critical role in management reporting by preparing meaningful performance data. This position is particularly attractive because it offers the stability of a permanent contract with a leading technology service provider, FERCHAU, alongside extensive professional development opportunities through their in-house academy. The role combines technical oversight with strategic process improvement, making it ideal for a leader who enjoys both people management and operational excellence in IT infrastructure and security.