IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a critical role in maintaining and optimizing IT infrastructures for prominent clients. Your daily responsibilities include providing 1st and 2nd-level support both on-site and remotely, troubleshooting hardware and software issues, and managing client systems such as notebooks and desktops. You will handle user administration via Active Directory, maintain mobile devices and peripherals, and contribute to the continuous improvement of User Helpdesk (UHD) processes. This role is ideal for a 'digital native' who enjoys working with modern tools and frameworks. The position offers a unique opportunity to work on innovative projects within a secure, permanent employment framework, featuring extensive corporate benefits and professional development paths. You will be the primary point of contact for technical challenges, ensuring seamless digital operations for diverse business environments.