IT Support Specialist | IT-Support Spezialist (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing high-quality 1st and 2nd level technical support to customers across various industries. Your daily activities involve diagnosing and resolving hardware and software issues, managing tickets, and communicating professionally via phone and email. You will play a key role in maintaining and optimizing IT infrastructures, with a specific focus on system security and performance. Beyond general support, you will assist in the administration of Microsoft products, Windows, and Linux environments, while also providing specialized technical support for SAP applications. This position is ideal for service-oriented professionals who enjoy troubleshooting and want to work in a modern environment that offers significant professional development through an in-house academy and flexible mobile working options.