IT Support Specialist (First & Second Level) | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

This role involves serving as the primary point of contact for technical issues, managing the full lifecycle of support requests within a professional ticket and telephone system. Day-to-day, you will accept, verify, and process incident reports for First- and Second-Level support, ensuring unresolvable issues are escalated appropriately to Third-Level teams. Beyond troubleshooting, you will support customer projects involving data cleansing and error analysis while maintaining internal systems and documentation. This position is ideal for entry-level professionals or experienced administrators looking to grow within a structured environment. The role is particularly attractive due to its permanent contract status, comprehensive professional development through an in-house academy, and a supportive team culture that includes various social benefits like childcare subsidies and anniversary bonuses.