IT Support and Interface Specialist (Aviation Customer Service) | IT-Fachkraft (m/w/d) für den IT‑Support & Schnittstellenbetreuung im Bereich Kundenservice Luftfahrt

Job Summary

This role involves actively shaping the IT-supported sales and customer processes for the Aviation Weather Service at the Deutscher Wetterdienst (DWD). You will be responsible for analyzing and modernizing IT-based sales processes while adhering to specific aviation requirements. Day-to-day tasks include the administration and further development of customer interfaces (such as SWIM and CRM), technical consulting for aviation data formats, and providing after-sales support for flight weather briefing systems. You will also handle customer orders, manage data access permissions, and coordinate with internal departments regarding infrastructure like web servers and databases. This position is ideal for IT professionals who enjoy a mix of technical administration and customer-facing support. The role is based in Offenbach am Main and offers a permanent contract with attractive public service benefits, including flexible working hours, mobile work options, and comprehensive training opportunities within a family-friendly environment.