IT Technical Support Engineer | Informationstechnikermeister/in

Job Summary

As an IT Technical Support Engineer in the After Sales department, you will play a critical role in ensuring the continuous operation of complex automated systems for international clients. Your daily responsibilities involve performing deep-dive technical analyses using log files, database entries, and monitoring tools to diagnose malfunctions. You will be tasked with resolving issues via remote maintenance and collaborating closely with internal specialist departments to restore full system functionality. This position is highly communicative, requiring you to act as a bridge between the company and its international branches or customers while documenting incidents and problems meticulously. What makes this role attractive is the blend of high-level technical problem-solving with global interaction, supported by a comprehensive benefits package including flexible working hours, home office options, and a structured mentorship program. It is an ideal environment for a service-oriented professional who enjoys analytical challenges and international exposure.