(Senior) Account Manager | (Senior) Account Manager (m/w/d)
DATAGROUP Ulm GmbH
Job Summary
As a (Senior) Account Manager for DATAGROUP Ulm GmbH, you will take on strategic responsibility for critical customer relationships, acting as a trusted advisor and relationship manager. Your daily activities will focus on steering complex client constellations, proactively managing risks, and serving as the primary contractual escalation point to resolve critical situations. You will bridge the gap between clients and internal teams—including Sales, Solution Architects, and Delivery units—to ensure customer feedback is integrated into service improvements. A key part of this role involves identifying upselling opportunities and developing long-term account strategies. This position is ideal for a professional who combines commercial acumen with strong communication skills to drive customer loyalty and business growth. DATAGROUP offers a collaborative culture with flat hierarchies, flexible working hours, and extensive corporate benefits, making it an attractive environment for career development in the IT services sector.
Required Skills
Education
University degree (Bachelor or Master) in Business Administration, Business Informatics, IT Management, or a comparable field; or equivalent professional training and further qualifications.
Experience
- Several years of professional experience in Account Management, Key Account Management, or a comparable senior customer-facing role
- Proven experience in managing complex customer relationships and handling high-level escalation and decision-making scenarios
- Professional experience in identifying upselling potentials and collaborating with sales and solution teams
- Demonstrated experience in the IT services industry or a related technical environment
Languages
Additional
- Not specified