IT Support Specialist | Mitarbeiter (m/w/d) IT Support
Schmieder GmbH Unternehmensberatung
Job Summary
This role involves providing comprehensive 1st and 2nd level technical support both on-site and remotely for an internationally active family-owned company in the Aulendorf area. On a day-to-day basis, the successful candidate will handle the installation, configuration, and maintenance of hardware and software components while meticulously documenting tickets within a helpdesk system. You will play a key role in system rollouts, updates, and user training, ensuring that client and application disruptions are resolved efficiently. The position is ideal for service-oriented professionals who enjoy troubleshooting and collaborating with 3rd-level support for complex incidents. This opportunity is particularly attractive due to its flexible working hours, home office options, and a commitment to professional development through targeted training. Working in a modern, ergonomic environment with a strong team spirit makes this a compelling career move for IT support professionals in the Lake Constance-Upper Swabia region.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist, IT Systems Clerk) or a comparable qualification with relevant professional experience.
Experience
- Professional experience as an IT Specialist, Helpdesk Agent, or Digitalization Management Assistant
- Experience in processing support requests both on-site and remotely
- Proven track record in hardware and software maintenance and configuration
- Experience in incident analysis and resolution within client environments
Languages
Additional
- The role is a full-time, permanent position located in the Aulendorf / Lake Constance-Upper Swabia region. Applicants must be comfortable working in a customer-facing service capacity.
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