IT Support Specialist | IT-Experte: Fachinformatiker (m/w/d) für den Kundensupport

Job Summary

This full-time role in Bremen involves providing comprehensive technical assistance to customers through phone, email, and remote access. As an IT Support Specialist, you will act as the primary point of contact for First and Second Level support, handling hardware and software inquiries with a focus on problem resolution. Day-to-day tasks include analyzing and fixing IT issues, installing and configuring IT systems, and maintaining documentation within a ticketing system. You will also collaborate closely with other IT departments to optimize support processes. The position is ideal for service-oriented professionals who enjoy structured work and technical troubleshooting. This role is particularly attractive due to its long-term stability in a future-oriented company, modern equipment, and individual professional development opportunities through specialized training.