Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent, you will be the primary point of contact for incidents and service requests for a major automotive and commercial vehicle manufacturer in Wolfsburg. Your daily tasks will involve qualifying and documenting incidents, routing them to the correct departments, and providing initial solutions using knowledge bases. You will also assist on-site technical service colleagues when appropriate. This role is an excellent opportunity for both experienced service desk professionals and motivated career changers, offering a chance to gain experience in IT service management, network, server/storage, application support, or end-user computing. The position provides a clear path to long-term employment within a supportive team environment, emphasizing structured work processes and the use of ticketing systems.