IT Support Specialist (1st & 2nd Level) | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist, you will be responsible for ensuring smooth day-to-day IT operations and serving as a critical communication link between end-users and technical support teams. Your daily tasks include classifying and dispatching incoming tickets, handling change requests, and resolving incidents. You will manage the installation and maintenance of workstations, including client PCs, phones, and printers, while also overseeing local servers and Active Directory management. This role is ideal for both experienced professionals and career starters who enjoy a service-oriented environment. The position offers high flexibility through mobile working options and a permanent employment contract. Joining FERCHAU means becoming part of a team that realizes exciting projects for renowned IT solution providers, supported by a structured onboarding program and continuous professional development opportunities.