IT Help Desk Support Specialist | User-Help-Desk-Mitarbeiter (m/w/d)

FERCHAU GmbH Niederlassung Bielefeld

Gütersloh, Nordrhein-Westfalen, Deutschland

Published Apr 13, 2026

Full-time

No information

Job Summary

In this role, you will serve as the primary point of contact for technical support, managing the end-to-end lifecycle of user inquiries from the company's headquarters and various branch locations. Your daily responsibilities include recording, analyzing, and classifying incoming incident reports within a ticketing system, as well as managing Microsoft Active Directory. Furthermore, you will be responsible for installing software products on end-user devices and performing client-side troubleshooting. This position is ideal for service-oriented professionals who enjoy solving technical problems in a dynamic environment. The role is particularly attractive due to its long-term stability with a permanent contract, flexible mobile working options, and extensive professional development programs provided by a major technology service provider with over 130 locations.

Required Skills

Education

Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration), a degree in Computer Science, or a comparable qualification.

Experience

Initial professional experience in IT support and help desk environments
Experience in the Office 365 environment is desirable
Experience in managing and classifying incident reports via ticketing systems
Experience in user administration via Microsoft Active Directory

Languages

Not specified

Additional

Permanent employment contract; mobile work options available; requires high customer orientation and communication skills.