IT Help Desk Support Specialist | User-Help-Desk-Mitarbeiter (m/w/d)

Job Summary

In this role, you will serve as the primary point of contact for technical support, managing the end-to-end lifecycle of user inquiries from the company's headquarters and various branch locations. Your daily responsibilities include recording, analyzing, and classifying incoming incident reports within a ticketing system, as well as managing Microsoft Active Directory. Furthermore, you will be responsible for installing software products on end-user devices and performing client-side troubleshooting. This position is ideal for service-oriented professionals who enjoy solving technical problems in a dynamic environment. The role is particularly attractive due to its long-term stability with a permanent contract, flexible mobile working options, and extensive professional development programs provided by a major technology service provider with over 130 locations.