IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a critical role in maintaining technical operations by providing high-quality support to users and system administrators at both server and client levels. Your daily responsibilities include independently managing and resolving First and Second Level support tickets, conducting user training sessions, and actively contributing to the development of the helpdesk knowledge base. This role is ideal for professionals who enjoy problem-solving and knowledge sharing. The position offers an attractive work-life balance through flexible working hours and flexitime arrangements, alongside corporate benefits such as significant discounts on travel and electronics. Joining this team means working on exciting projects for well-known clients across various technology sectors, supported by a culture that celebrates diversity and team events.