IT Support Specialist (1st and 2nd Level) | Supporter 1st und 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be the primary point of contact for technical assistance, bridging the gap between users and complex IT systems. Day-to-day, you will independently resolve support tickets at both the 1st and 2nd level, providing technical guidance on server and client-side issues. Your role extends beyond troubleshooting; you will conduct user training, contribute to the internal knowledge base, and escalate complex problems to 3rd-level experts. This position is ideal for service-oriented professionals who enjoy optimizing IT infrastructures and ensuring system security. What makes this role particularly attractive is the combination of a permanent contract, mobile work flexibility, and extensive professional development opportunities through the FERCHAU Academy, all while working on diverse projects for innovative companies.