IT Support Specialist / Helpdesk Technician | Fachinformatiker IT Support / Helpdesk (m/w/d)

Job Summary

As an IT Support Specialist, you will join the team at FERCHAU to provide critical technical assistance and drive innovation in IT infrastructure. Your daily responsibilities will involve providing 1st and 2nd level support via telephone and in person, managing service requests, and classifying tickets according to ITIL guidelines. You will play a key role in the technical operation of systems, including the commissioning of security infrastructure such as firewalls, proxy servers, antivirus protection, and VPN solutions. This position is ideal for both entry-level professionals and experienced technicians looking to work on exciting projects for well-known IT solution providers. The role offers a collaborative environment with a structured onboarding program, professional development opportunities, and various corporate benefits including team events and employee discounts.