IT Service Desk Specialist | Mitarbeiter (m/w/d) im IT-Service Desk für Heilbronn gesucht!

Job Summary

This role is for a dedicated IT Service Desk Specialist based in Heilbronn, Germany, supporting a nationwide IT service provider. The successful candidate will be the first point of contact for IT issues, handling incoming requests via phone and ticketing systems, resolving Level 1 problems directly, and escalating complex cases. Key responsibilities include on-site hardware and software support, setting up and relocating workstations, and maintaining device data. This position is ideal for someone passionate about technology, with a service-oriented mindset, and eager to contribute to seamless IT operations for various clients. It offers a dynamic environment with opportunities for professional growth and a strong team culture.