Mobile Device Services Technician | Servicetechniker Mobile Device Services (w/m/d)

Job Summary

This role is for a Mobile Device Services Technician based in Wolfsburg, Germany, supporting a prominent German vehicle manufacturer. The successful candidate will be responsible for the full lifecycle management of mobile devices, including iPhones, iPads, and Android devices, from initial deployment and setup to ongoing user support and troubleshooting. Key responsibilities involve providing 2nd level support for mobile devices, managing SIM cards, handling asset management, processing orders, and meticulously documenting all work processes within a ticket system. This position requires strong customer service skills, proficiency with common smartphones, and the ability to work effectively in a dynamic IT environment. It offers flexible working hours, excellent long-term career prospects, and the opportunity to work in an internationally oriented setting.