Technical Customer Service Representative - Metering Point Operations | Technischer Kundenservice Messstellenbetrieb (m/w/d)

Job Summary

As a Technical Customer Service Representative for Metering Point Operations, you will serve as a vital link between the utility company, end-customers, and installation firms. Your day-to-day responsibilities involve scheduling and dispatching technical field service orders using digital tools, managing technical master data within ERP systems, and providing expert guidance on cross-sector technical queries. You will handle appointment coordination and resolve service disruptions with a calm, solution-oriented approach. This role is particularly attractive for those seeking a stable career within a municipal utility provider (Stadtwerke) that offers modern office environments, flexible working hours (39-hour week), and a comprehensive benefits package including a 13th-month salary and company pension. The position provides a unique opportunity to participate in the end-to-end digitalization of business processes while ensuring the reliable supply of energy and water to the Karlsruhe region.