Sales & Care Supervisor | Supervisor (m/w/d) Inbound / Outbound

Job Summary

As a Sales & Care Supervisor at Deutsche Telekom, you will play a pivotal role in developing and implementing innovative training and coaching programs for inbound and outbound operations. Your day-to-day responsibilities involve empowering sales coaches and managers through professional development feedback, creating individual growth plans, and designing complex training modules based on current industry trends. You will be responsible for maintaining high quality standards, leading projects within your region, and managing stakeholders for regional operational directors. This role is unique because it combines strategic conceptual work with hands-on coaching, requiring you to lead without formal authority while driving sales excellence. It offers the opportunity to actively shape workshops and influence the sales competence of a major telecommunications leader. Frequent travel to international locations such as Turkey, Greece, Bulgaria, and Kosovo is a key component of this position.