IT Support Specialist | IT Support (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for users, handling technical issues through both remote support and on-site service. Your daily responsibilities include receiving, documenting, and prioritizing incoming incident reports using a ticketing system. You will provide initial solutions using standardized tools and escalate more complex hardware or software problems to second-level support. This role is ideal for service-oriented professionals who enjoy troubleshooting and direct user interaction. The position is hosted by one of Europe's leading IT service providers, offering a stable 40-hour work week with a shift schedule between 6:00 AM and 6:00 PM. Unique benefits include access to a pool vehicle, up to 30 days of vacation, and significant opportunities for permanent placement within a prestigious company that services major DAX corporations.